2-10 Warranty Booklet
How To Submit A Claim
2-10 Warranty Information for Current Homeowners
Understanding Your Warranties
Quality is important, especially in your new home. Your workmanship warranty establishes the standards applicable to the fit, finish, and materials used in the construction of your new home. Commonly used across industries, fit refers to how well the parts of the finished product come together, and finish refers to the completeness of work.
Covered Items Include: Roof coverings, cabinets, countertops, door panels, exterior siding, flooring, ceramic tiles, drywall, interior trim, carpet, paint, and fireplaces.
Distribution Systems Warranty
While you rarely see behind the walls of your new home, there are essential functions such as electrical, plumbing, and mechanical systems at work. Your distribution systems warranty establishes the standards for your home’s electrical, plumbing, and mechanical systems. The wiring, piping, and ductwork of your new home are addressed under this warranty.
Covered Items Include: Supply piping, waste piping, ductwork, and electrical wiring.
While your home was carefully constructed and inspected, occasionally unforeseen problems arise, even in the best-built homes. Your structural warranty addresses the designated load-bearing elements of your home.
Covered Items Include:
Roof framing systems, load-bearing walls and partitions, beams, columns, footings, foundation systems, floor framing systems, girders, lintels, and masonry arches.
Get to Know your Warranty Administrator
Your home warranty is administrated by 2-10 Home Buyers Warranty (2-10 HBW). Since 1980, warranties from 2-10 HBW have protected over 5.8 million new and pre-owned homes. Focused on reducing the financial risks of thousands of home builders and millions of homeowners nationwide, 2-10 HBW partners with real estate professionals, service contractors, and home builders who consider their coverage the industry’s most comprehensive protection available.
For more information about 2-10HBW, visit www.2-10.com
Think you have a problem? This digital booklet will help you!
How to Submit a Claim
The 2-10 Home Buyers Warranty Homeowner Portal Guide
With the Homeowner Portal, you can:
- Submit a Service Request
- Check the status of your request
- Chat with an Agent
- Get copies of your Warranty Documents
- Review your Warranty Coverages
- Extend your Warranty Coverages
Reporting A Structural Defect Claim:
All structural defects must be reported to the warranty administrator as soon as possible but no later than 30 days after the expiration of the warranty term for your structural warranty. To report a structural defect, email email@example.com or call the warranty administrator at 855.429.2109. In addition, you must submit a $250 investigation fee (payable to the warranty insurer) to the warranty administrator. After you provide the warranty administrator with notice of your claim and the investigation fee, the warranty administrator will submit the claim to the warranty insurer. The investigation fee will be refunded to you if the warranty insurer determines you have a covered structural defect.
Alternatively, you can fill out this Structural Claim Form PDF and mail to the address on the form.